Return & Refund Policy
🔄 RETURN & REFUND POLICY
Thank you for shopping with The Glow Corner. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order with The Glow Corner, you agree to the terms outlined in this policy.
📦 Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, the product must:
- Be unused and unopened.
- Be in its original manufacturer's packaging.
- Have all safety seals, labels, and accessories intact.
- Be in resalable condition.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be accepted.
❌ Non-Returnable Items
For hygiene and customer safety reasons, we cannot accept returns for:
- Opened or used skincare products
- Products with broken or removed safety seals
- Gift Cards
- Clearance or Final Sale items
- Personalized or customized products
- Products damaged due to misuse, improper storage, or customer negligence
🧴 Allergic Reactions & Skin Sensitivity
Individual skin types and sensitivities vary.
If you experience irritation or an allergic reaction:
- Discontinue use immediately.
- Consult a qualified healthcare professional if necessary.
Because personal skin reactions vary from person to person, products that have been opened or used due to an allergic reaction are generally not eligible for return, unless required by applicable law or if the product is confirmed to be defective.
🔄 How to Request a Return
To request a return:
- Contact our customer support within 30 days of delivery.
- Include:
- Your order number
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
- If approved, we will provide return instructions.
Please do not send products back without prior authorization, as unauthorized returns may not be accepted.
💳 Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable, except when the return is due to our error or a defective or incorrect product.
📦 Damaged, Defective, or Incorrect Products
If your order arrives:
- Damaged
- Leaking
- Defective
- Expired
- Incorrect
please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping box
- Photos of the packaging
- A brief description of the issue
After reviewing your request, we may offer:
- A replacement
- A full or partial refund
- Store credit (where applicable)
- Another appropriate resolution
🔁 Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different product, please return the eligible unopened item (if applicable) and place a new order separately.
❌ Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled.
📭 Refused or Undeliverable Packages
If a package is returned because:
- An incorrect shipping address was provided,
- Delivery was refused,
- The package was unclaimed,
any refund issued may be reduced by the original shipping cost and any return shipping fees incurred.
⚠️ Fraud Prevention
To protect our customers and business, The Glow Corner reserves the right to:
- Decline returns that do not comply with this policy.
- Refuse refunds in cases of suspected fraud or abuse.
- Request additional information before approving a return or refund.
📜 Policy Updates
We may update this Return & Refund Policy from time to time.
Any changes become effective immediately upon being posted on this page.
📬 Contact Us
If you have any questions regarding returns or refunds, please contact us:
The Glow Corner
📧 Email: help.theglowcorner@outlook.com
📍 Address: 2375 Riverbend Rd, Allentown, PA 18103